What to include when contacting us
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Your preferred visit route: full dog groom, cat spa, nail care, or first visit.
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The day and time window you are considering in Kansas City.
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Breed, size, temperament, and any product or skin preferences.
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For corrections, send the page name and the sentence that needs review.
What not to send
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Do not email payment card numbers or sensitive ID documents.
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Do not send unrelated medical records through the general desk route.
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Do not use the desk email for emergency veterinary situations.
Reply process
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The desk reads your note and routes it to booking, service, specialty, or visit support. Coordinators
such as Amelia Croft and Jordan Vale handle most first replies.
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You receive the current next step, including drop-off notes or written package details when needed,
usually within one business day.
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Questions involving billing, seasonal fees, cancellation, or first-visit access are handled in
writing before commitment so both sides keep a clear record.
Replies normally arrive within one business day. Comfort, safety, and personalized attention remain our
priorities from the first message to the final fluff finish.
